CN드림 캐나다 앨버타주 1등 신문

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COVID-19 사태와 관련하여 항공사들의 한국노선 항공권 취소수수료정책이 유연하게 바뀌었으니 각 항공사에 직접 문의하시기 바랍니다.

에어캐나다와 아시아나항공 측의 이해와 협조에 감사드립니다.
특히 요즘 경황이 없을텐데 직접 제게 전화를 주신 아시아나항공 정XX 님께 깊은 감사를 드립니다.
다소 거친 내용의 제 편지를 자사 페이스북에 게시해주고 답변을 주신 Star Alliance 항공동맹측에도 사의를 표명합니다.

에어캐나다 아시아나항공과 관련된 항공료는 취소수수료없이 전액 돌려받게 되었습니다.

디만 에어캐나다 에드먼튼 서울 왕복 항공료는 리펀드 대신 다음 여행을 위해 크렛딧으로 적립했습니다.

오늘 알게 된 사실인데,

4 월 1 일부터 4 월 30 일까지 에어캐나다 토론토-인천 직항노선이 승객감소로 운항을 일시 중지한다고 합니다.
토론토-인천 구간 승객들은 직항 대신 밴쿠버를 경유하는 루트를 이용하셔야 하니 참고하시기 바랍니다.

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지금 미국의 방역망이 빠른 속도로 뜷리고 있는 중 입니다.

캐나다 역시 온타리오주와 브리티시콜롬비아주가 위태롭습니다.

비록 당분간 상황이 악화되더라도,

중국출발 입국자들에 대하여 그리했듯이

캐나다는 한국출발 입국자들에 대해서도 여행제한조치를 취하지는 않을 것입니다.

도시를 봉쇄하고 국경을 닫으면 전염병이 막아진다고 생각하는 것은 중세기적 사고방식입니다.

투명한 정보공개와 민주주의적 방역시스템, 시민들의 협조와 합리적인 행동.

이 세 가지 원칙을 끝까지 고수한 나라들이 COVID-19 과의 전쟁에서 승리하는 최후의 전승국들이 될 거라고 믿습니다.

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아래는 내가 지난 2 월 29 일 STAR ALLIANCE 항공동맹 페이스북에 남긴 글

(오늘 아침 스타얼라이언스 측으로부터 답변을 받았습니다.)

I was shocked and frustrated when I learned that Air Canada and Asiana Airlines still do impose cancellation charges on the customers who cancel their trips to South Korea, Japan and Italy.

As all of us read on the news, the COVID-19 virus continues to widespread throughout the world. The virus has been exploding in South Korea, Japan and Italy more dangerously during the last few days. No matter the level of the extent of the outbreak and severity of infection, this dangerous virus is proven to capable of targeting and impacting large populations in, especially, those three countries. Many experts warn that situation is becoming close to a pandemic.

Many workplaces in North America are implementing a temporary travel restriction of company-related air travels for their employees' health and safety. Even though both Canada and US government-level travels ban against South Korea, Japan and Italy was not declared yet, all travelers who have plan to go to South Korea, Japan or Italy now should reconsider their trips. Frankly, they should avoid non-essential travel, and cancel or reschedule their trips, not only for their own safety but also for sake of their families and their communities.

Personally, I had planned to go to South Korea and Japan. I recently cancelled my trip. I was able to get a full refund from my travel agency and hotels in South Korea and Japan despite the non-refundable condition. I really admire the management decision of the hotels in South Korea and Japan (BoA Travel House, Seoul and Dormy Inn, Osaka). I surely believe that they did conduct the best customer service and courtesy based on their super-superior business ethic. I also appreciate the travel agency AGODA's maximum cooperation.

Unfortunately, Air Canada and Asiana Airlines, both Star Alliance member airlines, cling tenaciously to impose the cancellation charge.

They are cowardly making excuses the company policy, the level of the government travel advisories has not met a certain criteria.

They pretend not to understand the ongoing COVID-19 crisis which should be considered as a massive and destructive, not another general safety and security issue.

I am not talking about the money or the cancellation penalty.

I am talking about their serious business ethic problem.

I am talking about the serious moral hazard against humanity, like entrapping the customers in danger.

I politely and seriously request Air Canada, Asiana Airlines and Star Alliance to temporarily lift the cancellation charge policy on the destinations South Korea, Japan and Italy during the COVID-19 crisis.

Their cancellation charge policy may mislead numerous customers to misjudge, ending up them and, their families and communities in destructive danger.

Best Regards

March 1, 2020 sarnia (Edmonton)

Hello Kang, thank you for getting in touch.

Please note that both Air Canada and Asiana Airlines have processes in place to address this.

We'd advise taking a look at Air Canada's policy here: https://www.aircanada.com/.../trav.../2020/china-travel.html

We'd advise taking a look at Asiana Airlines' policy here: https://flyasiana.com/C/US/EN/customer/notice/detail...

Thanks.

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aircanada.com

Customers travelling to/from People’s Republic of China and Hong Kong

Customers travelling to/from People’s Republic of Chi